Terms of Service

Last updated: July 24, 2026

Overview

This website is operated by House of Flava. Throughout the website, the terms “we,” “us,” and “our” refer to House of Flava.

House of Flava provides this website, including the information, products, tools, features, and services available through it, conditioned upon your acceptance of these Terms of Service and all other policies posted on the website.

By visiting our website, purchasing a product, creating an account, submitting content, or otherwise using the website, you agree to be bound by these Terms of Service.

These Terms apply to all website users, including visitors, customers, account holders, contributors of content, and others who access or use the website.

Please read these Terms carefully before using the website. If you do not agree to these Terms, you should not access the website or use our Services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer products and Services to you.

Section 1 — Eligibility and Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence.

If you permit a minor dependent to use this website, you accept responsibility for their activity and use of the Services.

You may not use our products, website, or Services for any illegal, fraudulent, harmful, or unauthorized purpose. You may not violate any applicable local, state, federal, provincial, national, or international law while using the Services.

You must not transmit viruses, worms, malicious code, or other technology intended to damage, interrupt, gain unauthorized access to, or interfere with the operation of the website or Services.

A violation of these Terms may result in suspension or termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse or cancel Service, restrict access, or decline an order when reasonably necessary, including in cases of suspected fraud, misuse, harassment, policy violations, unauthorized resale, payment issues, or unlawful activity.

Your content, excluding complete payment-card information, may be transferred through various networks and adapted to meet the technical requirements of connecting devices, systems, and service providers.

Payment-card information is handled through Shopify and authorized payment processors using their applicable security measures.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of the website or Services without our prior written permission.

Headings are provided for convenience and do not limit or otherwise affect these Terms.

Section 3 — Website Information

We make reasonable efforts to provide accurate, complete, and current information. However, information on the website may occasionally contain errors, omissions, outdated details, or typographical mistakes.

General educational or informational content on the website should not be relied upon as the sole basis for making medical, financial, legal, safety, or other important decisions.

Historical information may be provided for reference and may no longer be current.

We may update, correct, remove, or modify website content at any time. We are not obligated to update every piece of information except where required by law.

Section 4 — Products, Descriptions, and Handmade Variations

Certain products may be available exclusively through the website and may be offered in limited quantities.

We make reasonable efforts to display product photographs, colors, sizes, ingredients, materials, and descriptions accurately. However, the display of colors and product details may vary depending on your device, screen, lighting, and browser settings.

Many House of Flava products are handmade, handcrafted, made in small batches, created with natural materials, or assembled individually.

Reasonable variations may occur in:

• Color
• Texture
• Scent
• Shape
• Size
• Weight
• Fill level
• Appearance
• Placement of decorative elements
• Natural gemstones, shells, beads, wood, herbs, and botanical ingredients

These natural and handmade variations are part of the character of the product and are not necessarily defects.

Product ingredients, packaging, designs, availability, and descriptions may change when necessary to improve a product, respond to supply availability, or maintain product quality. Material changes will be disclosed where reasonably necessary.

We reserve the right to:

• Limit the quantity of products purchased
• Limit sales to certain individuals, households, regions, or jurisdictions
• Discontinue a product
• Correct product descriptions
• Change packaging
• Refuse suspected reseller or unauthorized wholesale orders
• Cancel orders affected by listing, pricing, inventory, or technical errors

All product offers are void where prohibited by law.

Section 5 — Herbal, Wellness, Personal-Care, and Product-Use Disclaimer

Information provided by House of Flava concerning herbs, botanicals, teas, oils, personal-care products, wellness products, gemstones, or other merchandise is provided for general educational and informational purposes.

This information is not intended to replace professional medical advice, diagnosis, or treatment.

House of Flava products and website content are not represented as diagnosing, treating, curing, or preventing any disease or medical condition.

Before using a product, customers are responsible for:

• Reading the product description
• Reviewing the ingredient list
• Following the directions and warnings
• Performing a patch test when appropriate
• Using the product only for its intended purpose
• Keeping products away from children and pets when appropriate
• Storing products according to the provided directions

Individuals who are pregnant, nursing, taking medication, receiving medical treatment, managing a health condition, or experiencing allergies or sensitivities should consult an appropriate licensed healthcare professional before using herbal, wellness, ingestible, topical, or aromatherapy products.

Discontinue use and seek appropriate medical attention if irritation, an allergic reaction, or another adverse response occurs.

Individual experiences and results may vary. Customer reviews, testimonials, and personal experiences do not guarantee that another customer will receive the same result.

Section 6 — Allergies and Sensitivities

Customers are responsible for reviewing product ingredients before purchasing or using an item.

Our products may be prepared, packaged, stored, or handled in environments where other herbs, botanicals, oils, fragrances, nuts, seeds, food ingredients, or potential allergens may also be present.

Contact us at info.houseofflava@gmail.com before purchasing if you have questions concerning a listed ingredient. We cannot guarantee that a product or preparation environment is completely free from every possible allergen unless expressly stated.

Do not purchase or use a product containing an ingredient to which you are allergic or sensitive.

Section 7 — Prices and Changes to the Services

Product prices are subject to change without notice.

We may modify, suspend, discontinue, or replace a product, feature, promotion, or part of the Services at any time.

We are not responsible for losses resulting solely from a product being discontinued, a price changing, inventory becoming unavailable, or a website feature being modified, except where otherwise required by law.

Taxes, shipping charges, and other applicable fees may be added during checkout.

Section 8 — Orders, Billing, and Account Information

We reserve the right to accept, refuse, limit, or cancel an order.

Restrictions may apply to orders placed:

• By the same customer
• Through the same customer account
• With the same payment method
• Using the same billing or shipping address
• In quantities that suggest unauthorized resale
• Through activity that appears fraudulent or abusive

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or account information provided at checkout.

You agree to provide current, complete, and accurate information for all purchases.

You are responsible for promptly updating your:

• Email address
• Shipping address
• Billing information
• Payment information
• Account details

We are not responsible for delays, losses, or additional expenses caused by inaccurate or incomplete information provided by the customer.

Submitting an order does not guarantee acceptance. An order is accepted when payment has been approved and the order has entered processing, unless we notify you otherwise.

Section 9 — Payment Processing

Payments are processed through Shopify and authorized third-party payment providers.

House of Flava does not directly store your complete credit- or debit-card number.

Payment providers may decline or delay a payment based on their own security, verification, fraud-prevention, or account requirements.

You agree to provide valid payment information and confirm that you are authorized to use the payment method submitted with your order.

We are not responsible for overdraft charges, foreign-transaction fees, payment-provider fees, or other charges imposed by your bank, card issuer, or payment service.

Section 10 — Shipping and Delivery

Order processing time is separate from carrier transit time.

Estimated delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping and delivery may be affected by:

• Carrier delays
• Weather
• Natural disasters
• Holiday volume
• Labor disruptions
• Incorrect addresses
• Customs processing
• Transportation interruptions
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another customer-related delivery issue, the customer may be responsible for additional shipping charges before the order is resent.

Original shipping charges may be nonrefundable when a package is refused, unclaimed, or undeliverable for reasons outside our control.

Ownership and responsibility for an order transfer as permitted under applicable law when the order is delivered to the address provided by the customer.

Customers should contact us promptly at info.houseofflava@gmail.com regarding a damaged, missing, incorrect, or undelivered order.

Section 11 — Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our posted Refund Policy.

Because of the personal, hygienic, handcrafted, consumable, and specialty nature of many House of Flava products, most products are final sale.

Returns and exchanges are accepted only for eligible jewelry items, subject to the requirements stated in our Refund Policy.

Eligible jewelry must generally be:

• Unworn
• Unused
• Unaltered
• Undamaged
• Returned with its original packaging, tags, parts, and accessories
• Accompanied by proof of purchase

The buyer must contact House of Flava within seven calendar days of delivery to request an eligible jewelry return or exchange.

The buyer is responsible for return shipping costs and any loss in value resulting from an item not being returned in its original condition, unless otherwise required by law.

Order cancellation requests must be submitted within 12 hours of purchase and before the order has been processed or shipped.

Cancellation requests are not guaranteed. Custom, prepared, packaged, processed, or shipped orders cannot ordinarily be canceled.

The complete Refund Policy controls if there is any question concerning return, exchange, cancellation, or refund eligibility.

Nothing in these Terms limits a consumer right that cannot legally be waived.

Section 12 — Custom and Personalized Orders

Custom, personalized, altered, made-to-order, or specially prepared products may require additional processing time.

Customers are responsible for reviewing and approving all names, dates, wording, colors, sizes, measurements, selections, and other customization details before submitting an order.

House of Flava is not responsible for errors in customization information submitted or approved by the customer.

Once work has begun, custom or personalized orders may not be changed, canceled, returned, or exchanged except when required by law or when the item arrives materially different from the approved order.

Section 13 — Digital Products and Educational Materials

Digital products may include e-books, guides, printable materials, downloadable documents, classes, videos, recipes, dictionaries, or other educational resources.

Unless otherwise stated, purchasing a digital product grants the buyer a limited, personal, nonexclusive, nontransferable license to use the material for personal purposes.

Digital products may not be:

• Resold
• Shared
• Republished
• Uploaded to another website or platform
• Distributed to others
• Copied for commercial use
• Altered and presented as the buyer’s own work
• Used to create competing commercial products or materials

Digital products are generally final sale once accessed, downloaded, emailed, or delivered, except where applicable law requires otherwise.

Educational content is provided for informational purposes and does not replace professional training, medical guidance, legal advice, or compliance with applicable laws and regulations.

Section 14 — Intellectual Property

Unless otherwise stated, all content available through the website belongs to House of Flava or is used with permission.

Protected content may include:

• Business names and branding
• Logos
• Taglines
• Product names
• Product descriptions
• Photographs
• Graphics
• Labels
• Videos
• Written content
• Educational materials
• E-books
• Downloads
• Recipes and formulations
• Website layout
• Artwork
• Designs
• Original product concepts

You may view and use the website for personal shopping and informational purposes.

You may not copy, reproduce, modify, republish, sell, distribute, display, transmit, scrape, download, or commercially exploit our content without prior written permission.

Nothing on the website grants you ownership of or a license to use House of Flava intellectual property except as expressly provided in these Terms.

Section 15 — Reviews, Comments, Photographs, and Other Submissions

You may have opportunities to submit product reviews, comments, photographs, testimonials, questions, suggestions, or other content.

You retain ownership of original content you submit. However, by submitting content for public display or promotional consideration, you grant House of Flava a nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and share that content in connection with our website, products, customer service, social media, and marketing.

We will not intentionally publish private customer-service communications as testimonials without appropriate permission.

You agree that your submissions will not:

• Violate another person’s copyright, trademark, privacy, publicity, or other rights
• Contain false or misleading information
• Contain unlawful, threatening, abusive, defamatory, obscene, or discriminatory material
• Contain malicious code
• Impersonate another person
• Misrepresent the origin of the content
• Promote fraud or illegal activity

We may monitor, edit, decline, or remove publicly submitted content that violates these Terms or is otherwise inappropriate for the website.

You are responsible for the accuracy and legality of the content you submit.

Section 16 — Optional Third-Party Tools

We may provide access to third-party tools, applications, payment services, widgets, integrations, or other services that we do not own or directly control.

These tools may be provided “as is” and “as available.”

Your use of a third-party tool is subject to that provider’s own terms, privacy policy, and practices.

You are responsible for reviewing and accepting the terms of any third-party service you choose to use.

We may add, change, or remove third-party integrations or website features at any time.

Section 17 — Third-Party Websites and Links

The website may contain links to third-party websites, social-media platforms, services, products, or resources.

House of Flava does not control and is not responsible for the content, security, availability, accuracy, privacy practices, products, or services of independent third parties.

A link does not necessarily represent our endorsement of the third party.

Review the third party’s policies and terms before providing information, making a purchase, or using its services.

Questions, complaints, or claims concerning a third-party product or service should be directed to that third party.

Section 18 — Personal Information and Privacy

Personal information submitted through the website is handled according to our Privacy Policy.

Our Privacy Policy explains the types of information we collect, how we use it, when it may be disclosed, and the privacy rights that may be available to you.

By using the Services, you acknowledge that your information may be processed by Shopify, payment processors, shipping carriers, email providers, and other service providers needed to operate the business and fulfill your requests.

Section 19 — Errors, Inaccuracies, and Omissions

The website may occasionally contain errors, inaccuracies, or omissions concerning:

• Product descriptions
• Ingredients
• Images
• Pricing
• Promotions
• Discounts
• Shipping charges
• Processing times
• Transit estimates
• Inventory
• Availability

We reserve the right to correct errors, update information, or cancel an affected order at any time, including after an order has been submitted.

If an order is canceled because of a material website or pricing error, amounts paid for the canceled item will be refunded to the original payment method.

We are not obligated to update or clarify information except as required by law.

Section 20 — Prohibited Uses

You may not use the website or its content:

• For an unlawful or fraudulent purpose
• To solicit or encourage unlawful activity
• To violate any applicable law or regulation
• To infringe our intellectual property or the rights of another party
• To harass, threaten, abuse, defame, intimidate, or discriminate against another person
• To submit false, deceptive, or misleading information
• To upload viruses, malicious code, or harmful software
• To collect or track another person’s information without authorization
• To spam, phish, scrape, crawl, or interfere with the website
• To circumvent website security
• To place fraudulent orders
• To engage in unauthorized resale
• To impersonate another individual or business
• To interfere with another customer’s use of the Services

We may restrict or terminate access for violating these prohibitions.

Section 21 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, we do not guarantee that access to the website or Services will always be uninterrupted, timely, secure, accurate, or error-free.

The website and Services are provided on an “as is” and “as available” basis except where we expressly state otherwise.

To the fullest extent permitted by law, House of Flava disclaims warranties that are not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and noninfringement.

This section does not exclude any warranty or consumer protection that cannot legally be waived.

Section 22 — Limitation of Liability

To the fullest extent permitted by applicable law, House of Flava and its owners, officers, employees, agents, contractors, affiliates, service providers, and suppliers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to:

• Use of or inability to use the website
• Website interruptions
• Reliance on website content
• Unauthorized access caused by circumstances outside our reasonable control
• Use or misuse of a product
• Failure to follow product directions or warnings
• Third-party websites, tools, payment services, or carriers
• Loss of data, profits, income, savings, or business opportunities

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, intentional misconduct, or another form of liability that cannot legally be limited.

Section 23 — Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless House of Flava and its owners, officers, employees, agents, contractors, affiliates, service providers, and suppliers from third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms
• Your unlawful use of the Services
• Your violation of another person’s rights
• Content you submit
• Your misuse of a product or website feature

This provision does not apply where prohibited by law.

Section 24 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from the Terms.

The remaining provisions will remain valid and enforceable.

Section 25 — Termination

These Terms remain effective until terminated by you or House of Flava.

You may stop using the Services at any time.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms, engaged in fraudulent or harmful activity, or created legal or security risks.

Obligations and liabilities arising before termination will survive termination where appropriate.

Section 26 — No Waiver

Our failure to exercise or enforce a right or provision of these Terms does not waive that right or provision.

A waiver is effective only when provided in writing by an authorized representative of House of Flava.

Section 27 — Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and other policies posted on the website, constitute the agreement between you and House of Flava concerning your use of the website and Services.

These policies replace prior versions relating to the same subject matter.

Section 28 — Governing Law

These Terms and any separate agreement through which House of Flava provides Services will be governed by and interpreted under the laws of the State of Georgia, without regard to conflict-of-law principles.

Nothing in this section prevents a consumer from relying on mandatory protections available under the laws applicable to that consumer.

Section 29 — Changes to These Terms

We may update, revise, or replace these Terms periodically.

The revised Terms will be posted on this page with an updated effective date.

Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Section 30 — Contact Information

Questions regarding these Terms of Service may be sent to:

House of Flava
Website: houseofflava.net
Email: info.houseofflava@gmail.com